In an effort to efficiently service CBA accounts located outside of the United States, Capitol Christian Distribution has established an international department to handle all international needs. This department contracts with international distributors in various countries worldwide who service retail as well as media in their respective countries.
The International Department does not directly service retail and media outlets outside of the United States. It should also be noted that our sales to customers in the United States are not for resale outside of the United States. Such sales shall constitute a violation of our policies and Capitol Christian Distribution may, in the exercise of its sole discretion, stop selling some or all products to you or impose such other penalties as it deems appropriate. We will not sign NAFTA forms that are sent to us. Contact our International Department for legitimate international distribution requests at 615-371-6800 or fax to 615-371-6555.
Orders will be accepted by e-mail only, please send to your Capitol Christian Distribution International Account Representative (no faxed orders will be processed). All orders must use the Capitol Christian Distribution International Order Form provided by your International Account Representative. This order form must be completed with the following information:
Purchase order number
Shipping address and method of shipment
Complete UPC or ISBN product codes, titles and quantities
It is the goal of the International Department to process all orders within 24 hours of receiving your order. To ensure that your orders are processed within this time frame, please confirm that your account is in good standing with our credit department. Orders placed for an account with an overdue balance may be significantly delayed or cancelled. Please allow three business days for your order to be filled by our warehouse. Our warehouse packs CDs in boxes of 30 and books in case lots. By ordering your product in case lots, you can help ensure that your order is filled quickly and accurately.
Please note that once your completed order leaves our warehouse, Capitol Christian Distribution is no longer responsible for this shipment.
You can access all of your invoices by logging in at the top of the screen and then selecting "My Account" and then "Invoice Copies". There you can print copies and access your invoice history.
If you do not see that option, you will need to complete a Partner Plus User Agreement to elevate your level to access this section of our website. Click here for the form and once completed, please fax it to 615-371-6555 or email to your International Account Representative.
You can also sign up to have the shipping paperwork (including the invoices) emailed to you along with your freight forwarder. Please contact your International Account Representative to have this updated in your shipping instructions.
Backordered items will be indicated on invoices. However, there will be no notification on your invoices for out of print and restricted titles. Finished invoices and customs paperwork is attached in a plastic sleeve to the outside of one of the boxes in your shipment. Our warehouse will fax or email a copy of the invoice to the contact noted in your shipping instructions form.